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Works standalone
This product does not require any specific ERP system. The integrations below are optional.
| Business | Enterprise | |
|---|---|---|
| 1,000 minutes included (each additional €0.20/min) | ||
| Availability 24/7 | ||
| Identifying the caller’s needs | ||
| Working with a knowledge base to automate common inquiries | ||
| Company presentation / product and service offering | ||
| Smart call routing based on time of day and employee availability | ||
| Call transfer with the employee’s approval | ||
| Recording and forwarding messages to employees | ||
| Dispatch module / on-call support | ||
| Reservation assistant | ||
| Order / inquiry intake | ||
| Service report | ||
| Contact collection / lead capture | ||
| Navigation assistant incl. branch support, where applicable | ||
| Automated SMS replies | ||
| Simple administration, dashboard, and performance analytics | ||
| Connection to the telephone exchange (PBX) of the customer | ||
| Connection to a call center system (CCaaS/UCaaS) | ||
| Connection to a helpdesk system (ticketing) | ||
| Connection to CRM, ERP, ATS, HRIS, and other systems | ||
| Support for outbound calling (campaigns) | ||
| Ability to communicate in multiple languages (48+) | ||
| Enterprise availability guarantees and SLA | ||
| Deployment in the customer’s cloud | ||
| Price per month | 390 EUR | — |
Prices are excluding VAT.
ADAPTY CRM &
ADAPTY CRM gives sales reps one workplace for everything: work queue, pipeline, and the next step for each opportunity, without switching between records. Its AI knowledge layer summarizes the current stage, changes, and recommended next steps using data from ADAPTY, ERP, and the customer’s website. Sales managers get a real-time overview of the entire team and pipeline. Helios Inuvio integration is included, but the CRM also works without ERP.
ADAPTY Maintenance
ADAPTY Service & Maintenance combines dispatching, planning and service evaluation in one process center. Field technicians use a mobile app to view jobs, machines and service history, record materials and work, add photos and have customers sign service reports on-site. The calendar manages technician capacity and inspections are generated automatically. Reports show service hours, billing and the most failure-prone machines. Helios master data integration is included, but ADAPTY also works without ERP.
Automatic answering and handling of every call
The AI Receptionist answers every incoming call 24/7, anytime, day or night. Callers are immediately connected, and the AI understands their request in natural language, responding in a human-like voice. Calls are handled instantly – AI can provide information, route the caller, or save a message. Businesses don’t miss opportunities or important contacts, and staff save time on routine inquiries.
Smart call routing without IVR menus
The AI Receptionist intelligently routes calls without traditional IVR menus or conversation trees. Based on the caller’s purpose, it directs them to the correct department, person, or branch. It behaves like a live receptionist, enhancing professionalism and caller experience. Configuration is simple and modular – companies enable only the functions they actually need.
Answers to common company questions
The AI Receptionist answers common questions such as business hours, address, services, or contact details. Information is pulled from company data, documents, or website. This reduces routine inquiries to staff, providing callers with accurate and instant responses without wait times, improving customer experience.
Routing based on business hours and availability
The AI Receptionist detects business hours and chooses the next step – routing, offering to leave a message, or providing an alternative contact. It also supports employee substitution during holidays or absences, ensuring callers always reach the correct person or information.
Saving and forwarding messages to employees
If a call cannot be routed, the AI records it, converts it to text, and sends it via email or SMS to the correct person. Employees always stay informed about missed calls and can respond promptly. The feature can automatically prefill caller information from CRM or collected data, ensuring smooth communication.
Modular extensions according to company needs
The product offers a wide range of modules, including bookings, inquiry intake, service reports, dispatching, lead capture, and automated SMS. Companies enable only the modules they actually use. This makes the solution flexible, scalable, and tailored to each business’s needs.
Easy administration and analytics
Administration is designed for non-technical users. The dashboard provides statistics, call history, transcripts, and AI performance. A test number allows instant verification of the receptionist’s behavior, and all modules can be configured easily. Businesses can quickly adjust settings and monitor service quality.